Wednesday, March 5, 2014

THE GOLDEN RULE OF CUSTOMER SERVICE

Now that the new year is in full swing, many people are looking at the design project that has been on the back burner.

Believe it or not, some folks are afraid to work with an interior designer because they think to do so automatically equates to big bucks. I feel it is important to say that is not necessarily the case.  In fact, my experience has been that working with a designer can actually save you money. Who does not want to do that?

For instance, my client thought they could only use a sofa and chair or their Family Room would be over-crowded. What they really wanted was a sectional. When I created two floor plans* - one with the sofa/chair combo and another with a smaller configuration sectional (the kind with a corner sofa and loveseat)- they were able to "see" how much more open the room would be and how much more seating they would achieve. Mission accomplished.



Yesterday, I had a customer who wanted two recliners but needed help with pulling the right combination of fabrics together to go with other things in the room.  They were so pleased by the process and the final selection. They apologized for having such a small project.  I said, "It does not matter if the project is a small one or a mac-mansion, I have the same philosophy: to take care of my customer by the 'Golden Rule' - the same way I want to be treated."

Imagine what the world would be like if  we all lived our lives by the Golden Rule, if we all treated other people the way we want to be treated.

*If you want a great tool/app for creating a floor plan, I highly recommend "LivingSpaces" by ICOVIA - see image above. It is easy and fun to work with! However, if you are still challenged with figuring out what floor plan works best for you, contact me. I will be glad to help you create the room or home of your dreams.